Delivery Policy/ Shipping Methods
Why is my order being shipping in different packages?
If you have a multi items order, each order may be shipped from a different international warehouse, depending on distance and shipping/ postal service. If an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible.
When I will receive my order?
Orders are shipped out directly from any of our many domestic and international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our products, please allow an estimated 2-4 weeks for your order to reach by you. It also depend on countries postal arrangements, distance and customs. Please note, that due to the extreme popularity of our products, these are only estimates.
What happens if my order get stuck or lost in the mail?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and and full tracking (we send tracking code to all customers when they place orders with us). Please see our return and refund policy for when these might be applicable to shipping situations.
Will I be charged for customs and taxes?
The prices displayed on our website are tax free in some countries, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related custom fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact with your local customs office.